AI for shop floors and back offices that move physical things.
Job shop, process, OEM, contract. We build the quoting, quality, and supplier workflows that keep your operations team out of email and on the floor.
30+ named workflow automations across discrete, process, OEM, and contract manufacturing
Pick the firm shape closest to yours
Each card opens a playbook built for a firm shaped like yours — with real workflows and a number on the outcome.
Discrete Job Shop / Make-to-Order
Custom or low-volume / high-mix manufacturer. Quote → engineering → production → ship. Quote turnaround is the competitive moat.
$1.5-3M of additional bookings + $200-400k of recovered estimator capacity.
Process Manufacturer
Batch / continuous process manufacturer (food, chemical, pharma-adjacent, materials). Recipe-driven. QC + traceability + regulatory are non-negotiable.
~$300-600k/yr in saved labor + on-time delivery improvements.
OEM Manufacturer
Manufacturer of finished goods sold under their own brand. Production planning + demand sensing + channel coordination is the work.
$1-3M of additional captured revenue + working capital benefits.
Contract Manufacturer / CMO
Manufacturing for outside brands. Customer + product mix is wide. Customer onboarding + change-control + per-customer QA is the operational spine.
$400-800k of accelerated revenue + capacity to take 50% more new customers.
The work that's eating your team
You know what's broken. Here are the parts the system can run without you.
ERP, MES, QMS, and CRM don't actually talk to each other
You bought best-of-breed in each surface. Now data lives in 5 systems and none of them agree — so service, sales, and scheduling all run on manual reconciliation. AI is the connective tissue that pulls real-time visibility across all of them.
Production scheduling lives in one person's head
Scheduling across seasonal product lines plus contract work is a constant juggling act done largely by hand. When demand spikes, it's rushed runs; when it doesn't, idle capacity. Both cost real money, and both improve the moment clean demand data feeds the schedule.
Quote turnaround is the moat
First quote in wins ~30% more often. Most shops take days. AI compresses to hours without sacrificing accuracy.
Status updates are 40% of customer service time
Customers want 'where's my order?' AI auto-pushes status from MES events; calls to CS drop 50-70%.
QC is a manual paper-trail until it isn't
Batch records, COAs, traceability, assembled by hand because the systems don't generate them automatically. AI does the assembly; QC reviews.
Vendor risk is invisible until a shipment is late
Most shops find out about vendor delivery problems when the part doesn't show up. AI monitors vendor commitments + ATP signals proactively.
What we run for manufacturing teams
Named workflows, not categories. Expand a group to see exactly what each one does and where it slots into your stack.
Quote-to-cash
4 workflowsFrom RFQ to signed PO without estimators starting from a blank page.
Quote-to-cash
4 workflowsFrom RFQ to signed PO without estimators starting from a blank page.
RFQ triage & routing
LiveInbound RFQs auto-classified by part family + complexity, routed to the right estimator with prior similar quotes surfaced.
BrainMemoryRFQ inbox webhookQuote drafter (with prior-similar reference)
LiveFrom RFQ + similar prior quotes + current vendor pricing + standard margin, drafts a quote response queued for estimator review.
BrainMemoryRFQ classified60-80% reduction in quote turnaroundQuote follow-up sequence
LiveAfter a quote is sent, scheduled follow-ups happen automatically (3 days, 7 days, 14 days) until customer responds.
NervousHandsQuote sentPO acknowledgement & order setup
LiveCustomer PO arrives → parsed → matched to quote → order created in ERP → acknowledgement sent.
BrainEyesPO received
Production planning & scheduling
5 workflowsDemand-driven planning with real-time channel signals.
Production planning & scheduling
5 workflowsDemand-driven planning with real-time channel signals.
Multi-channel demand sensing
LiveNormalizes channel data (POS, distributor, Amazon, DTC, B2B) into unified demand per SKU; surfaces leading indicators 2-4 weeks ahead.
EyesBrainMemoryDaily cronForecast auto-refresher
LiveUpdates rolling forecast daily as new channel data arrives; surfaces variance for review.
BrainMemoryDaily cronProduction plan drafter
LiveDrafts the next-period production plan from forecast + capacity + ATP; queued for plant manager review.
BrainMemoryWeekly planning cycleChannel allocation decision surface
LiveWhen capacity is constrained, surfaces channel-specific allocation decisions (which customer gets the constrained inventory) for sales-ops review.
BrainMemoryCapacity threshold breachSeasonal scheduling copilot
LiveFor plants juggling seasonal brands plus contract work: drafts the weekly schedule from demand signals, committed contract runs, changeover costs, and labor availability — so the scheduler reviews a plan instead of building one from scratch.
BrainMemoryWeekly planning cycleCuts rushed runs and idle capacity; frees the scheduler from manual juggling
Customer service & order status
5 workflowsSelf-service status visibility cuts CS load 50-70%.
Customer service & order status
5 workflowsSelf-service status visibility cuts CS load 50-70%.
Customer order status push
LiveOrder status events from MES (in production, in QC, packaged, shipped, delivered) auto-pushed to customer via their preferred channel.
NervousHandsMES status eventCustomer FAQ assistant
LiveWeb chat / SMS / email AI assistant handling common 'where's my order?', spec questions, lead time inquiries; escalates anything sensitive.
BrainHandsInbound queryFAQ-grounded inbox drafting
LiveProduct how-tos, application questions, and anything your FAQs already answer get a reply auto-drafted from your actual help content and queued for one-click approval. Teams spending 1-2 hours/person/day on repetitive inbox work get most of it back.
BrainMemoryHandsInbound email / SMS500-1,000 hours/year recovered for a 2-person CS teamExpedite request workflow
Ready on engagementCustomer expedite request → system surfaces feasibility (capacity / inventory / vendor lead time) + proposed expedite fee → CS confirms with customer.
BrainMemoryExpedite requestCustomer-specific reporting cadence
LivePer-customer monthly performance reports (on-time, quality, ship volume) drafted automatically and queued for account manager review.
BrainMemoryMonth-end cron per customer
Quality, compliance & traceability
5 workflowsQC + compliance + traceability assembled in real-time, not after the fact.
Quality, compliance & traceability
5 workflowsQC + compliance + traceability assembled in real-time, not after the fact.
Batch record assembler
LiveProcess: assembles batch records from MES + LIMS + operator tablets in real-time, surfaces missing data immediately.
EyesBrainMemoryBatch start eventCOA generator per shipment
LiveProcess: generates customer-specific COA from underlying batch QC data in customer's required format; queued for QA review.
BrainMemoryHandsShipment staged~30-45 min/COA savedQC disposition workflow
LiveDiscrete: failed-QC parts trigger structured disposition workflow (rework / scrap / use-as-is / vendor return) with documented decision and approver.
BrainHandsQC fail eventRecall trace simulator
LiveProcess: assembles full traceability for any lot in seconds (incoming ingredient lots → batch → finished goods → shipments). Used for customer audits + internal recall sims.
BrainMemoryOn-demand queryProcess anomaly detector
LiveProcess: surfaces out-of-spec readings, unusual ingredient consumption, yield variance in real-time so production responds before yield is lost.
EyesBrainReal-time process data
Vendor & supply chain
4 workflowsProactive vendor risk surface + standardized PO + receiving workflows.
Vendor & supply chain
4 workflowsProactive vendor risk surface + standardized PO + receiving workflows.
Vendor delivery risk monitor
LiveMonitors PO commitments + vendor confirmation + carrier tracking; surfaces at-risk deliveries 5-10 days before missed receipt.
EyesBrainDaily cron + vendor portal syncVendor lot validator
LiveProcess: incoming ingredient lots checked against vendor COA + required specifications; rejects flagged for QA review before put-away.
EyesBrainReceipt eventPO change-control workflow
LiveCustomer-driven PO changes (qty, delivery, spec) flow through structured change control with approver routing + downstream impact analysis.
BrainMemoryPO change requestVendor performance tracker
LivePer-vendor on-time, quality, and pricing performance tracked continuously; surfaces underperforming vendors for sourcing review.
MemoryHandsWeekly cron
Customer onboarding (CMO-specific)
4 workflowsCompressing the new-customer ramp.
Customer onboarding (CMO-specific)
4 workflowsCompressing the new-customer ramp.
Customer onboarding orchestrator
LiveCMO: new customer signed → 8-12 phase onboarding workflow with auto-generated documents and chase-on-deadline.
BrainMemoryHandsNew customer signedChange order workflow
LiveCMO: customer-initiated formula / packaging / label changes flow through structured change control with regulatory + production impact assessment.
BrainMemoryChange request receivedAudit prep packet assembler
LiveCMO: customer audit scheduled → packet assembled from prior audits + intervening change orders + current operations data.
BrainMemoryAudit scheduledCustomer-specific traceability
LiveCMO: any customer's product line traceable in seconds from raw ingredient through finished shipment.
BrainMemoryOn-demand
What the first 6 months look like
We ship in phases, each with a measurable success criterion before the next phase begins.
Weeks 1-4
Foundation: cross-system visibility + quote acceleration
- Cross-system state cache live (ERP + MES + QMS)
- RFQ triage & routing live
- Quote drafter live with prior-similar reference
By end of Phase 1, quote turnaround drops 50%+, customer 'where's my order' calls drop 30%+, and the team has unified cross-system visibility for the first time.
Weeks 5-12
Quality + compliance + traceability
- Batch record assembler live (process)
- COA generator per shipment live (process)
- QC disposition workflow live (discrete)
By end of Phase 2, COAs ship within 5 minutes of QA review, batch records assemble in real-time, and recall traceability is a 30-second query.
Weeks 13-20
Demand sensing + planning
- Multi-channel demand sensing live (OEM)
- Forecast auto-refresher live
- Production plan drafter live
By end of Phase 3, forecast accuracy improves 30-50% and stockouts decrease similarly while safety stock requirements drop.
Weeks 21-26
Customer + vendor lifecycle
- Customer onboarding orchestrator live (CMO)
- Change order workflow live (CMO)
- Customer FAQ assistant live
By end of Phase 4, new customer onboarding compresses 30-50%, customer service load drops 50-70%, and vendor performance is continuously visible.
What the AI is allowed to do, and what it isn't
AI handles the structured workflow + document assembly. Humans decide anything that affects production safety, quality release, or regulatory submission.
FDA 21 CFR Part 11 (process / pharma-adjacent)
Electronic records of batch production must meet Part 11 standards (electronic signatures, audit trail, system access controls).
FDA 21 CFR Part 11 (process / pharma-adjacent)
Electronic records of batch production must meet Part 11 standards (electronic signatures, audit trail, system access controls).
- Electronic signature workflow with WORM-compliant storage
- Complete audit trail of every record creation/modification
- Role-based access with documented review cycles
- Documented change control on all system configurations
Boundary: AI never electronically signs a batch record. Always a qualified human.
FSMA / SQF / BRC / SQF (food)
Food manufacturers operate under multiple overlapping regulatory + customer-required schemes for food safety + traceability.
FSMA / SQF / BRC / SQF (food)
Food manufacturers operate under multiple overlapping regulatory + customer-required schemes for food safety + traceability.
- Full traceability from ingredient lot through finished goods + shipment
- HACCP plan integration with real-time monitoring
- Recall trace simulator for periodic preparedness drills
- Allergen control integration into batch workflow
ISO 9001 / IATF 16949 / AS9100 (discrete)
Quality management certifications carry document control + corrective action + traceability requirements.
ISO 9001 / IATF 16949 / AS9100 (discrete)
Quality management certifications carry document control + corrective action + traceability requirements.
- Document control with version history + access tracking
- CAR/CAPA workflow with structured root-cause analysis
- Internal audit calendar + finding tracking
- Management review documentation
SOC 2 Type II (platform-level)
Customer brands (especially in pharma-adjacent and electronics CMO) increasingly require SOC 2.
SOC 2 Type II (platform-level)
Customer brands (especially in pharma-adjacent and electronics CMO) increasingly require SOC 2.
- SOC 2 Type II audit on the underlying infrastructure
- Quarterly access reviews
- Documented incident-response and breach-notification
Pick one. Run it for a quarter. Prove it.
Real, measurable pilots with explicit success criteria, so the answer at the end is "yes, kept" or "no, scrapped" — not "maybe."
Data + scheduling assessment
Fixed-fee, 2-4 week assessment: we go deep on your data, your inboxes, and your production scheduling workflow.
Success criteria
- ·Every cross-system data break documented with cost attached
- ·Share of inbound that can be auto-drafted vs deflected quantified in hours/week
- ·Scheduling workflow mapped with automation sequence and payback ranking
Quote acceleration pilot
Pick one estimator's RFQ stream for 60 days.
Success criteria
- ·Median quote turnaround down 60%+
- ·Win rate same or better
- ·Estimator reports time recovered
COA + batch record automation (process)
Pick 1 product line for 60 days.
Success criteria
- ·≥80% reduction in QA time per COA
- ·Zero COA-driven shipping delays
- ·Zero quality regressions
We extend your stack, we don't replace it
Your systems of record stay. We plug into them and become the connective tissue between the tools you already pay for.
Get my plant's automation map
Tell us your plant size, primary type (discrete / process / OEM / contract), and the cross-system workflow that costs you the most time. We'll come back with a written map of which 5-7 automations matter first and what the first 90 days would change.