Inbound call records ingested from CallRail and other call-tracking platforms. Each record includes recording URL, transcript, AI classification, and dispatch decision.
/api/v1/callsCursor-paginated. Filter by status (received/transcribed/classified/dispatched), classification, qualified.
/api/v1/calls/{id}Returns the full call record: recording URL, transcript, AI classification (intent, urgency, qualified flag, confidence, summary), dispatch decision, callback events.
/api/v1/calls/{id}/reclassifyForce a fresh classification pass. Useful if the original transcript was low-quality or the prompt has been updated.
/api/v1/calls/{id}/dispatchOverride the automated dispatch decision. Sends configured SMS/email and pushes to CRM.
/api/v1/calls/statsAggregated call counts by classification over a time range. Useful for ad-spend signal feedback.