Leadership
Expert AI Labs is led by operators who have shipped, scaled, and sold the kind of businesses our customers run today. We are accountable to every customer engagement personally.
The person accountable for the platform you run on.
Founder spotlight
Founder & Chief Executive Officer
Douglas Schwartz is an AI automation consultant, software builder, and founder of Expert AI Labs, where he helps businesses implement practical AI systems that reduce manual work, improve operations, and create scalable growth.
With a background spanning software development, finance, digital marketing, automation, and business operations, Douglas brings a rare combination of technical execution and strategic business thinking. His work focuses on helping companies move beyond generic AI tools and toward real operational systems, including workflow automation, AI-assisted sales and marketing, customer support systems, internal dashboards, CRM optimization, data organization, and custom AI-powered business processes.
Douglas has worked across a wide range of industries, including professional services, healthcare and wellness, e-commerce, nonprofit organizations, local service businesses, media, and technology startups. His experience includes building websites, automating customer workflows, improving lead generation systems, implementing CRM and email platforms, managing digital marketing infrastructure, and designing AI-enabled operating models for growing businesses.
At Expert AI Labs, Douglasβs mission is to help companies use AI in a grounded, practical, and measurable way. Rather than chasing hype, he focuses on identifying where AI can save time, increase revenue, improve decision-making, and give business owners more control over their operations.
Douglas is especially interested in the future of AI-powered companies, organizations where lean teams use automation, intelligent workflows, and custom software to compete at a much larger scale. Through Expert AI Labs, he helps businesses build the systems, processes, and infrastructure needed to operate more efficiently in that future.
Three principles that show up in every customer engagement.
Every leader at Expert AI Labs has run a P&L or shipped production software. We build systems we'd want to operate ourselves.
We're explicit about what's delivered today vs. what's on the roadmap, and we publish a public changelog so you can verify it.
Customers get a named partner from week one through year three. Not a pod, not a rotating account team. A person.
Every prospective customer engagement starts with a conversation with the founder. Book a 30-minute call and weβll tell you whether we can help.